Av. du Tribunal-Fédéral 34
1005 Lausanne Switzerland
+31 20 2615601
+41 21 5880568
Branded as Campingbooking.com, Campingnavigator.com, Campingreviews & Bestdealcard.com
Société Anonyme (French for Public Limited Company) with share capital of CFH 100,000 with its registered office at Av. du Tribunal-Fédéral 34, 1005 Lausanne Switzerland.
Registration Chamber of Commerce CHE-399.999.800 TVA, VAT number CHE-399.999.800 TVA
Represented by Mr Robbert Jan Meerpoel, CEO duly hereto authorised in accordance with the company’s articles of association.
Hereinafter referred to as “CMSA” Campingnavigator, Campingbooking, Bestdealcard and Campingreview are registered trademarks of CampingMonkey SA.
1. Scope of the general conditions of sale
These general conditions govern, all bookings made by CAMPINGMONKEY SA on behalf of its customers. They form an integral part of any contract concluded between CAMPINGMONKEY SA and its customers.
Each customer acknowledges having read these general conditions in advance of making any holiday booking, for him/herself and for any person participating in the holiday. Thus, any holiday booking implies unreserved adherence to these general conditions, which shall prevail over all other conditions, and to the specific conditions outlined on the site and relating to the booked holiday.
These general conditions are made available to any customer, for information purposes, prior to the conclusion of any booking contract. They can also be obtained by means of a simple written request, to be addressed to the registered office of CAMPINGMONKEY SA, or simply downloaded from our booking website.
The bookings made by CAMPINGMONKEY SA on behalf of its customers are thus governed by these general conditions and the applicable regulations.
The total or partial nullity of any clause of these general conditions does not nullify the other provisions.
These general conditions may be amended at any time, without prior notice, it being understood that such amendments will be inapplicable to bookings made prior to this time.
2. Capacity of the customer
All customers acknowledge having the legal capacity to enter into contracts under the conditions described in the conditions of sale presented below, i.e., in particular, that they are of legal age and are not under guardianship or curatorship.
3. Description of the holidays for sale
The details concerning the locations of the campsites in which the holidays are offered, the type of accommodation, their location, their level of comfort and main characteristics, their certification and their tourist classification correspond to the regulations or customs practised in the country in which they are located and are defined in the description of each holiday on offer.
The classification assigned to each campsite, as featured in the description, corresponds to a classification established, in reference to the local standards in the country of destination, and which may therefore differ from local standards.
CAMPINGMONKEY SA shall endeavour to inform customers of the accommodation conditions as accurately as possible. The assessments provided in the descriptions are based on CAMPINGMONKEY SA’s knowledge of the establishments and the reviews submitted by customers.
CAMPINGMONKEY SA shall endeavour to depict its offers using photos or illustrations that provide a realistic view of the offered holidays. It is nonetheless pointed out that the photos and illustrations featuring in the description are simply illustrative and do not fall within the scope of the contract.
It is possible that certain activities offered by the campsites and indicated in the description accessible on the website may be cancelled on account of the weather, in case of force majeure, in the case of holidays during low season, or if the minimum number of participants required for the activity is not reached. CAMPINGMONKEY SA cannot be held liable for these cancellations or for any damage compensation whatsoever.
All bookings, in order to be deemed valid, must be made via the www.campingbooking.com or www.campingnavigator.com website or via the company call/booking centre, and must be preceded by the acceptance of these general conditions.
Any booking made on the website or with the company call/booking centre shall be deemed final and definitive.
However, CAMPINGMONKEY SA reserves the right to cancel the booking, within a period of 72 hours from the confirmation of the booking by the customer, if the booked holiday turns out to be unavailable.
In this case, CAMPINGMONKEY SA will inform the customer and will offer him/her an equivalent service. If this offer is refused by the customer, the booking will be cancelled and the paid sums refunded in full.
The legal provisions regarding the right of withdrawal in the case of remote selling, as outlined in the many European Consumer Codes, are not applicable to tourist services. Thus, for any holiday order placed with CAMPINGMONKEY SA, the customer shall have no right of withdrawal.
The price of holidays offered for booking by CAMPINGMONKEY SA is stated in the currency of the choice of the user and/or local currency of the country of the holiday destination. The customer is hereby advised of the fact that certain additional taxes may be imposed by the local authorities and must be paid on-site. These additional taxes, if such taxes exist, are the sole responsibility of the customer, and are not included in the price of the holiday to be paid to CAMPINGMONKEY SA.
Except in the case of a booking that includes additional services, the prices indicated only include accommodation (subject to the conditions described on the CAMPINGMONKEY SA website).
The stated prices do not include, in particular:
- paid activities offered by the campsite;
- additional paid services offered by the campsite;
- meals and beverages.
The processing fees for each booking, indicated when placing an order, are added to the stated price.
Any holiday that is interrupted or cut short and any service that is not used for reasons attributable to the customer shall not give any entitlement to reimbursement.
No promotional codes can be taken into account once the booking has been made.
7. Means of payment
Three means of payment are offered to the customer when paying for his/her holiday, in accordance with the conditions set out in the paragraph below:
- Immediate pre-payment in full
- Partial pre-payment, paying a down payment online, and remaining balance at the reception of the campsite.
- Local payment at reception of the campsite.
CAMPINGMONKEY SA accepts online payments by bankcard (VISA, Eurocard, Mastercard). The payment is secure and compliant with applicable regulations. Also CAMPINGMONKEY SA offers local payment systems where possible, like iDeal, Sofort etc.
8. Conditions of residence – internal regulations of the campsites
The customer must comply with the internal regulations of the campsite in which he/she is holidaying, which he/she will be able to read upon arrival at the premises.
In particular, he/she undertakes to pay any security deposit that may be requested by the campsite in which the holiday has been booked.
Certain provisions of the internal regulations are specified in the description of each holiday. Thus, the customer undertakes to verify that the chosen holiday corresponds to his/her order (in particular whether or not animals are permitted, the capacity of the chosen accommodation etc.), and accepts personal liability for any consequences that may result. The manager of the holiday destination alone is authorised to settle any disputes that may arise regarding the application of the internal regulations of his/her establishment.
Upon complete payment of the price of the holiday, a voucher will be sent to the customer. The voucher will state all of the characteristics of the holiday booked by the customer. It must be presented to the campsite and/or accommodation provider by the customer at request.
10. Cancelation of the booking at the request of the customer
Any request for the cancellation of a booking made by the customer must be submitted, by registered letter with acknowledgement of receipt, to the following address:
CampingMonkey SA / Campingbooking, Campingnavigator and/or Bestdealcard - Av. du Tribunal-Fédéral 34 - 1005 - Lausanne –Switzerland, or by email at email@example.com, firstname.lastname@example.org or email@example.com.
The cancellation of the booking will incur the following fees:
- Cancellation more than 30 days prior to the holiday start date: 25% of the price of the holiday, including tax
- Cancellation between 29 and 14 days prior to the holiday start date: 75% of the price of the holiday, including tax
- Cancellation less than 14 days prior to the holiday start date: 100% of the price of the holiday, including tax
In any case, the processing fee and the cancellation insurance premium will not be refunded.
The customer has the option to take out holiday cancellation/interruption insurance with CAMPINGMONKEY SA, the conditions of which are available on request.
Failure by the customer to respect the payment schedule will be considered by CAMPINGMONKEY SA to be a cancellation on the part of the customer, irrespective of the formal conditions set out above.
11. Late arrival – early departure
Should the customer arrive later or leave earlier than the dates and times stipulated on the voucher, no refund will be issued.
If the customer does not contact the campsite within 24 hours after the planned time of arrival stated on the voucher, the holiday will be placed back up for sale.
12. Transfer of the booking
The customer may transfer his/her contract to a third party, on the condition that he/she inform CAMPINGMONKEY SA by means of registered letter with acknowledgement of receipt no later than 7 days prior to the start of the holiday, clearly stating the names and addresses or the transferee(s), providing evidence that these individuals fulfil the same conditions as him/herself in order to make use of the holiday (in particular in the case of children, who must be within the same age bracket).
The transferor and the transferee shall be jointly liable for the payment of any outstanding balance and for the additional fees incurred as a result of the transfer.
13. Amendment of the booking by the customer
Actions resulting from a contractual amendment shall incur the following fees: €40 in the case of an amendment within the same establishment (change of type of accommodation, or a change to the date of departure), subject to the availability of the new accommodation with the supplier more than 30 days prior to departure. After this deadline, the cancellation conditions will apply.
No fee will be applied if the amendment of the booking does not result in the amendment of the booked accommodation (in particular, the amendment of the names of participants, provided that the number of participants does not exceed the maximum capacity of the accommodation).
Any other amendment requested by the customer will be considered a de facto cancellation and will thus be subject to the cancellation conditions laid out in Article X.
14. Cancelation or amendment of the booking outside of the customer’s control
If, prior to the start of the customer’s holiday, CAMPINGMONKEY SA is forced by an external event to make an amendment to one of the essential elements of the contract, the customer may, without prejudice to any claim for damages suffered, and having been informed by CAMPINGMONKEY SA:
- either terminate the contract and obtain an immediate refund of any sums paid, without penalty;
- or accept the amendment or the substitute holiday offered by CAMPINGMONKEY SA;
- an addendum to the contract specifying the amendments made will then be signed by the parties; any reduction in price will be deductible from any sums still payable by the customer and where the payment already made by the customer exceeds the price of the amended service, the excess will be refunded prior to the date of departure.
If, prior to the customer’s departure and in the absence of fault on the part of the customer, CAMPINGMONKEY SA should cancel the holiday, it must inform the customer by registered letter with acknowledgement of receipt. The customer, without prejudice to any claim for damages suffered, will receive an immediate refund from CAMPINGMONKEY SA of the sums paid, without penalty.
The above provisions shall not prevent the conclusion of an amicable agreement between the parties regarding the acceptance by the customer of a substitute holiday offered by CAMPINGMONKEY SA. The customer will then accept the amendments made, as well as any reduction or increase in price resulting from the amendments, and will thereby waive any claim relating to the amendments made to the holiday.
If, following the customer’s departure, CAMPINGMONKEY SA should find itself unable to provide a major part of the services provided for in the contract, accounting for a considerable percentage of the price honoured by the customer, unless this inability is duly justified, CAMPINGMONKEY SA must immediately take the following steps, without prejudice to any claim for damages suffered:
- either offer services as a replacement for the planned services, covering any increase in price and, if the services accepted by the customer are of inferior quality, CAMPINGMONKEY SA will refund the difference in price to him/her upon his/her return
- or, if it cannot offer a replacement service or if the replacement services offered are refused by the customer for valid reasons, provide the customer, without additional cost, with travel tickets to ensure his/her return to the place of departure or another location accepted by both parties, under conditions that could be deemed equivalent.
15. Liability on the part of CAMPINGMONKEY SA
CAMPINGMONKEY SA, shall be liable to the customer, for the proper performance of the obligations resulting from the contract for the sale of the holiday, whether these obligations are to be fulfilled by the company itself or by other service providers, without prejudice to his/her right to claim against said service providers.
However, CAMPINGMONKEY SA may be released from all or part of its liability ensuing from the transactions concluded with its customers by providing evidence that the failure to perform or poor performance of the contract is attributable to the customer, an unforeseeable and unavoidable act on the part of a third party not involved in the provision of the services stipulated in the contract, or a case of force majeure.
16. Administrative and health-related formalities
It is the responsibility of the customer to read the list of administrative and/or health-related formalities to be carried out and, should a special situation arise, to enquire with the competent bodies and verify the compliance of the travel documents to be completed for the booked holiday and essential for the holiday itself (including, but not limited to: passport, visas, proof of vaccinations, etc.).
All measures and fees required in order to obtain the administrative and/or health-related documents shall remain the responsibility of the customer. Moreover, in the event of the non-compliance or absence of necessary documents, all of the resulting consequences (in particular the inability to take advantage of the booked holiday) as well as any fees incurred shall remain the sole responsibility of the customer. Thus, the price of the holiday in particular is non-refundable.
CAMPINGMONKEY SA cannot be held liable for failure on the part of the customer to respect the administrative and/or health-related formalities and their consequences.
CAMPINGMONKEY SA has professional civil liability insurance with the Allianz Global Assistance.
The aim of this contract is to insure CAMPINGMONKEY SA against the financial consequences of its professional civil liability, fixing the conditions for the performance of activities relating to the organisation and sale of trips and holidays.
Contractual guarantee amount: 1,500,000 Euros
It is specified that no insurance is included in the price of the holidays presented on the website. CAMPINGMONKEY SA thus strongly encourages its customers to examine their personal insurance cover and, if necessary, to supplement it by concluding an additional contract with their insurer, with regard to the booked holiday.
Any complaint regarding the non-performance or poor performance of the rental contract must be submitted immediately on-site by the customer, at the campsite or service provider’s reception desk, and in writing to CAMPINGMONKEY SA within a period of fifteen (15) days from the holiday end date (date as per postmark). If this deadline passes, and/or the campsite or service provider has not been advised directly on-site by the customer, no complaint will be taken into consideration.
If the matter has not been satisfactorily concluded, we invite you to submit your complaint in writing to CampingMonkey SA - Av. du Tribunal-Fédéral 34 – 1005 - Lausanne - Switzerland.
No complaints, or challenges to the responses provided, will be accepted by telephone. Written correspondence must be addressed to the department concerned in order that the file be re-examined. Our offices are not open to the public and therefore all complaints must be issued in writing.
No complaints will be accepted regarding the loss, damage or theft of luggage, clothing or personal items under the supervision of the customer throughout the duration of the holiday.
19. Data protection
Information essential for the processing and execution of orders is indicated with an asterisk on the pages of the website, and failure to provide such information will render the booking impossible.
Other information requested on an optional basis, or information relating to the user’s interest in offers that may be sent to him/her, is intended as a means of getting to know the user better and thus improving the services that are offered to him/her.
Information essential to the processing of the customer’s booking will only be transmitted to CAMPINGMONKEY SA’s service providers and used by them with the strict purpose of processing the booking.
The customer has the right to access, rectify and delete data relating to him/her. In order to exercise this right, the customer must send his/her request by mail to the following address: CampingMonkey SA - Av. du Tribunal-Fédéral 34 - 1005 – Lausanne – Switzerland.
Unless otherwise stated by the customer, CAMPINGMONKEY SA reserves the right to use the said information to provide the customer with various documents.
20. Applicable law - disputes
These general conditions and the contract concluded between CAMPINGMONKEY SA and the customers are subject to Swiss law. Any dispute relating to their interpretation and/or execution shall fall under the jurisdiction of the Swiss courts.
The fact that CAMPINGMONKEY SA does not, at a given moment, avail itself of one of the provisions of the General Conditions cannot be interpreted as a waiver of its right to avail itself of one of these provisions at a later stage.
Except in the event of an obvious error on the part of CAMPINGMONKEY SA of which the customer is able to provide evidence, the data stored in the CampingMonkey system shall have probative value as to orders placed and the information provided by the customer.